Temporarily Halt Utility Provider Disconnections for Nonpayment

Due to the results of the situation that is COVID-19 we recognize that some clients are involved about being in a position to make their energy re payments. Our Utility customer care Division is supplying customer care and re re payment choices to help energy clients navigate these challenging times.

We recently applied some changes to be sure our clients’ utilities aren’t interrupted. Please review the changes that are implemented alternatives for making re re payments, just how to contact our staff and alternatives for asking for solution remotely. The data contains solutions which can be now available, but can additionally be useful moving forward.

We additionally included the telephone figures for all regional help agencies if you need to discuss your bank account together with them.

IMPLEMENTED CHANGES:

To give relief for those who are maybe perhaps not presently in a position to purchase utility solutions, there will be a short-term freeze on energy disconnects for non-payment of services until further notice.

Domestic Bill Payment Arrangements

Aside from the freeze on energy disconnects, we ask that any consumer needing assistance spending their household bill to please phone 512.393.8383 to demand re payment arrangements or re re payment extensions.

Domestic Bill Late Costs

Belated charges for bills have now been suspended for the remaining of 2020, until December 31, 2020. A fee that is late waiver form isn’t any much longer required.

In the event that you call us, we could help out with organizing payment plans view publisher site that offer a longer duration period for energy repayments to be manufactured. The Utility customer support Staff could be reached at 512-393-8383 to talk about a payment that is possible or expansion when it’s required.

COVID-19 Reaction: Customer Payment and Services Alternatives

Remote Payment Alternatives:

Energy Internet Alternatives:

Re Re Payments

Moves

E-mails:

Automated Mobile Line: 512 393-8333

eBOX – Pay straight from your own bank/credit union

By Mail: 636 E. Hopkins San Marcos, TX 78666

Walk-up Service:

HEB Company Centers:

Additional client Services offered to clients:

Energy Assistance Agencies:

Remain Vigilant about Potential Fraud

Some clients will be the target of phone or e-mail frauds, particularly throughout the crisis that is COVID-19. We urge you to definitely stay vigilant and mindful of the possible for folks to get you to definitely send them cash or present cards, or supply them with your private information.

Typical Sense Procedures to Avoiding Scams

Your San Marcos Utility Billing Center will never ever call you asking for private information. In the event that you suspect the phone call just isn’t genuine, pay attention to the amount then terminate the phone call straight away.

We usually do not phone clients after normal company hours or on weekends.

Our company is currently perhaps perhaps not disconnecting resources. In the event that you be given a call demanding re payment or letting you know they’ll shut down your services, be sure to end the decision straight away.

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